Shipping

Shipping Policy

Last updated: 14 July 2026

This policy applies to orders from Augusta Store.

Destinations and rates

Delivery is currently offered to supported UK and European addresses shown at checkout. Services, charges and any conditional free-shipping offer are calculated before payment. If a destination is unavailable at checkout, we cannot accept delivery to that address.

Processing

Orders are normally prepared and dispatched within 5 working days, excluding weekends and UK public holidays. Launches, high demand or disruption may cause delays; we will contact you if a material delay affects the order.

Delivery

Checkout and dispatch estimates are not guaranteed appointments. Unless otherwise agreed, consumer orders will be delivered without undue delay and no later than 30 days after the contract is made, subject to applicable legal remedies. Tracking is sent where available and orders may arrive in separate parcels.

Taxes and customs

Prices are displayed in GBP and include taxes where Shopify indicates they apply. Cross-border import VAT, duties or carrier fees may be charged. Unless checkout says otherwise, these are not collected by Augusta Store and remain the recipient’s responsibility.

Address issues

Check the address before ordering and contact us immediately about errors; changes cannot be guaranteed after processing. Additional shipping charges may apply when a parcel is returned due to an incomplete or incorrect address or refused delivery.

Lost, delayed or damaged parcels

Contact giovanni.trematerra9@gmail.com with your order number and photographs where relevant. We will investigate and provide any remedy required by law.